Employers often require applicants to have a computer science or business administration degree; however, in some cases, extensive work experience can replace education requirements. Courses typically include programming, systems architecture and marketing. Students who wish to pursue a csareer as a technical support analyst can take management and finance courses.
Certification
A series of certifications provided by technology companies can make a candidate more desirable for potential employers. Large companies, such as Oracle and Microsoft, allow interested people to obtain certification in a variety of specialties, such as network security and administration.
Career options
Technical support analysts help customers with usage problems, configure networks, and configure software. They are also responsible for system performance and help customers with new products. According to the March 2011 job vacancies on Monster.com, people who work for tech solutions companies could help customers manage proprietary databases or software.
Cable and Internet service providers often hire technical support analysts to help customers with connection problems. Jobs in IT companies may require jobs on site rather than addressing problems remotely. While some employees interact with the public during the management of technical problems, many technical support analysts help competent and competent people, such as engineers, to manage specific equipment.
Some companies promote technical support analysts for sales or research positions. Considerable experience as a technical support analyst can lead to managerial or supervisory roles. Promotions for technical support analysts will largely depend on performance, although education is often a factor. Some of the best advancement opportunities for technical support analysts are available with software and hardware companies.
Career prospects and salary information
According to the BLS, jobs for IT support specialists are expected to increase by 10% between 2018 and 2028, which is faster than the national average. The BLS reports that the median salary for technical support analysts was $ 53,470 per year in May 2018.
Some technical support analyst jobs may require a degree or an associated certificate in a relevant field. However, the best job prospects will be for applicants with a bachelor's degree and high proficiency in computer technology. Continuous training is needed to keep up with new technologies.
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