Duties and Responsibilities of PBX Operator

PBX Operator job description

PBX operators handle incoming calls and call others within an organization, as well as transmitting messages. This work involves routing calls, carrying out administrative tasks and transferring information. PBX operators usually work in office-based environments, although this role can be performed in hospitals or similar environments. This can be a full-time job or part-time job and a lot of common work depends on working hours. Applicants seeking a job as a PBX operator must have excellent communication with strong telephone experience and demonstrable customer support skills.

Duties and responsibilities of the PBX operator

The organizations they operate decide the activities operated by a PBX operator. Based on the job advertisements we analyzed, PBX operator tasks generally relate to:

Answer the phone

As the PBX area maintenance manager, the main task of the PBX operators is to answer the phones. They ensure that all calls are handled politely and quickly and that callers are transferred to the right person or helped to find an appropriate person if they are not sure who to talk to. Switchboard operation means filtering calls, forwarding them to the right person and transferring messages.

Make emergency calls

As the company's first point of contact, PBX operators have information on emergency procedures and know how to deal safely or by threatening dangerous situations. If someone threatens the organization, by phone or in person, PBX operators are required to notify senior staff or security.

Transfer information

PBX operators collect basic information from callers to understand who needs to be relayed or to answer questions they may have, such as directions to the office or contact details of individual staff members. For recipients of off-site calls, PBX operators accept messages to be forwarded later or to transmit another member of staff.

Equipment bug fix

PBX operators need basic knowledge of how the telecommunications system works to perform repairs in the event of a failure. The responsibilities of the PBX operator include basic maintenance activities, which means that they must try to resolve any problems to make the operating system as soon as possible.

Execution of administrative tasks

In addition to managing the switchboard, PBX operators perform office tasks such as typing, fax management and proofreading. They also help with the general management of the company's reception area, such as greeting the general public, accessing system visitors and processing deliveries.

Skills and qualifications of PBX operators

PBX operators have good listening and speaking skills, are very well organized and work independently at ease. Employers generally require a high school diploma and previous customer service experience, with the following skills:

Communication skills: PBX operators communicate with people both inside and outside the company and require excellent communication skills

Customer service: this job involves communication with companies, customers or external agencies, therefore it is necessary to manage strong customer service skills to manage these interactions in a professional and courteous way.

Organizational skills: PBX operators handle multiple calls, often in large organizations, as well as putting important messages aside, so organization is critical to ensuring that all tasks are completed on time.

Typing skills: PBX operators should have basic computer skills and the ability to use word processing software to type correspondence, reply to emails and perform administrative tasks

Conflict resolution is often part of a PBX operator, particularly if a person requests a complaint and is angry. PBX operators must remain calm and try to spread the situation while helping the caller.

Education and training for PBX operators

The minimum requirement to become a PBX operator is a high school diploma. Many employers prefer former applicants to experience retail or customer service. Applicants should have some basic computer skills for this position, particularly in relation to data entry and word processing, as well as being familiar with programs such as Microsoft Word and Excel. Most of the essential PBX operator skills are acquired through the practical training of more experienced colleagues.

Salary outlook:

The annual average switchboard operator salary is $ 30,000, according to PayScale. PBX operators in the 10th percentile earn in the region of $ 20,000 per year, while the highest earners earn almost $ 46,000 a year. High-level bonuses in this payment area can reach $ 9,000. Many companies provide health benefits as part of their pay package, and almost 75% of people in this role receive medical coverage.

Switchboard Operator Career Path

How to become an operator

The minimum requirement to become an operator is usually an end of school certificate, a high school diploma or an equivalent qualification. However, attending a course for operators and receptionists can be useful for learning how to communicate efficiently and professionally on the phone and how to use modern virtual exchanges and call management software.

Newly hired employees typically go through a mentoring phase under the supervision of experienced employees or a short training phase to become familiar with the business processes and ensure that they learn all the skills necessary to perform their tasks.

The switchboard operators can also manage emergency call centers (emergency call center operators). Such positions usually require specialist training and support under the supervision of experienced telephone exchange personnel.

Skills and qualifications

The operators need the following knowledge:

• Possibility to use a switchboard
• Telephone communication skills
• Ability to speak clearly and precisely
• Strong listening, interpersonal and mediation skills
• Competence in customer service
• Possibility to use standard office equipment (e.g. printers, fax machines etc.) as well as IT systems and software
• Organizational and problem-solving skills
• Knowledge of a second language
• Ability to work without supervision
• Operators must work quickly and precisely even under pressure and be able to make demanding calls calmly, politely and professionally.

Career path of the operator

An Switch Board Operator career usually begins with vocational training in which experienced colleagues help him become familiar with the processes and practices of the company.

By gaining experience, operators can take advantage of a variety of career development opportunities. For example, an operator who works in an office or a specialist or doctor's office can become an administrative assistant or secretary, while an operator who works at the reception or reception in a hotel can take on the role of a receptionist.

Operators working in customer service positions can become team leaders and ultimately customer service managers.

Finally, the skills and experience acquired at a central office can easily be transferred to a number of other telecommunications professions, e.g. ,,,,

Main reasons for working as a companion

As there are no special requirements to operate as an operator, there is easy access to the job.

The work is particularly suitable for people with strong communication skills who wish to make calls. Switchboard operators are often the first point of contact between a company and the outside world. You must therefore offer a fast, efficient and professional service and ensure that incoming calls are made to the appropriate person or department. Although the answering machine mainly includes, operator process and inquiry different on a particular day, meaning that the job is varied and interesting. After all, an operator's job is a great way to start a career in office management, a secretariat or customer service.

The Best Engineering Areas To Enter After Graduation

Before aspiring engineering students to pursue a rigorous and expensive higher education, they must understand the best engineering field and consider all the factors before deciding which approach is best for them.

Civil engineer

Civil engineering is undoubtedly the most populous engineer and employs about 274,000 people. According to the civil engineer's study: Occupational perspective and professional profile published by the US Bureau of Labor Statistics. The field will give optimism to young graduates and is expected to grow 21% between 2012 and 2022.

The tasks of civil engineers include planning and monitoring of large projects, such as the construction of bridges, roads, water supply systems, dams and tunnels.

While the country's existing infrastructure is disintegrating and regions around the world continue to modernize, civil engineers should not be left without work.

They will face the challenges of adapting to population growth, which will lead to the expansion of cities and rural areas and the transfer of technological advances to previously established infrastructure. The United States Department of Labor Statistics reports an average annual salary of $ 85,640 and more than $ 126,290 for the top 10% of the workforce.

Petroleum engineering

Last year's federal government salary data showed that mineral oil engineers were not only surpassed by selected executives and specialists.

You will earn an impressive average salary of $ 132,320, with the potential to earn up to $ 35,000 and $ 28,000, respectively, with reported bonuses and profit sharing. At the same time, they have a high level of job satisfaction among the majority of employees and receive an "A" in the respective category according to a CNN 2012 analysis of the best jobs. The first quarter of the workforce can expect to earn between $ 186,520 and $ 265,000 a year, while even the lowest 10% of the workforce claims up to $ 74,240.

After a collapse in the early 1990s due to weak oil demand, growth in this area has been astronomical and is expected to continue. The number of graduates has doubled. This corresponds to fewer than 9,000 employees in 1997, which rose to 38,500 within 15 years. "by John Kemp.

In 2012, this number is expected to increase by 26% over the next ten years, far exceeding the average for other professions. In the past, wage growth was 60% in the past ten years, compared to that of the whole economy, according to Kemp, after 25%.

The increase in demand from employees is also due to the aging workforce. The slowdown of two decades ago temporarily prevented budding engineers from entering the field. As a result, the average oil engineer is now over 43 years old and, like electrical and aerospace engineers, a quarter of them are over 55 years old.

When these workers retire, demand for replacement will continue to grow in an area that is already growing and attracts aerospace, computer, nuclear and chemical engineers, among others. Although the international community is seeking to reduce dependence on fossil fuels, existing processes are becoming increasingly technically complex and require reliable processes, advanced oil technologies and components and a skilled workforce.

Electrical engineer

After 30% growth in the past four years, moderate growth is expected for electrical engineering from 2012 to 2022, which will create 12,600 additional jobs in 2014 to adapt to future innovations in electrical engineering.

What these numbers do not show is that one electrical engineer out of four is 55 years old and is looking for new employees after retirement to fill vacancies. These activities remain because their main task is to design electrical devices and systems necessary for architecture, energy, instrumentation and aerospace.

Software development

Software engineers have the best job prospects in all technical areas. The need for specialist knowledge will continue to increase with increasing technological development. They have the highest fixed starting salary of $ 68,000 per year, which equates to an average annual salary of $ 104,480. The top 10% earn $ 150,760, making them one of the highest paid workers in all areas of engineering. This is based on Michigan Technological University College of Engineering's earnings statistics.

Despite these numbers, employers say there is simply not enough workforce to meet growing global demand. Hardware functions are becoming increasingly powerful and offer additional potential to solve society's medical, scientific and industrial problems. To take advantage of these opportunities, software developers must be able to research, design, develop and maintain relevant software.

Aerospace engineering

Aerospace engineers play a vital role in industrial development because they design aircraft, spacecraft, satellites and missiles. Regardless of reports of a reduction in public funding for space activities, the number of jobs is expected to remain stable and grow slightly below the national average.

As with a handful of other engineering sciences, these mediocre predictions will ultimately help retired workers since 25% of aerospace engineers are at least 55 years old. Currently, workers can expect an average salary of $ 105,450, which increases 10% of the workforce to $ 150,680 - almost identical to that of software engineers.

Mechanical engineer

Being one of the most complete engineering disciplines, mechanical engineers are responsible for the design, development, construction and testing of a wide range of equipment such as tools, motors and machines. They manufacture any number of products, from toys to medical implants.

According to a Career Cast study, mechanical engineers are in second place in all areas of engineering. They report an average salary of $ 85,930 and the top 10% require $ 123,340 or more. With 264,000 jobs, mechanical engineering has the second largest number of jobs after civil engineering. So far, growth has been quite positive in the past ten years and has increased by 21,500 jobs since 2010. This high rate is unlikely to be sustained in the coming years, although 11,600 jobs are expected to be created between 2012 and 2022.

Which Engineering Field is Best for Future

The country may still be in a phase of economic recovery, but it is easy to understand how engineers could forget if they are not ready to move, adapt and learn, or if they are considering some of the fastest growing engineering disciplines. Engineering careers always occupy a prominent place in the list of the most promising careers of today. While jobs in other industries are shrinking due to rising costs, lower incomes or simply the implementation of more efficient technological measures, the engineering sectors are flourishing because they created jobs at the worst times and continue to do so.

Although it is common for observers to describe engineering as a unique profession characterized by a rewarding salary and high job satisfaction, such a conclusion is misleading. Depending on the classification method, there are between 30 and 200 different technical areas, and they are certainly not the same. Let us see which engineering field is best for future

Aerospace/aeronautical engineering

Engineering is a big problem, and with so many types of engineering, it can be difficult to reduce which one is right for you. To help you make the decision, you should try to identify your passion. What inspires you and why do you spend your free time? All types of engineering involve some form of problem solving (and generally focus on making life easier), but which engineering solution is the most interesting? Choosing a subject that interests you naturally makes it easier for you to stay motivated throughout the course and participate in the subject while doing an engineering career.

Here is a summary of the different technical areas to help you decide what this could be for you.

Aerospace/aeronautical engineering

Aerospace engineering

This engineering industry deals with research, design, development, construction, testing, aircraft science and technology. I could also study astronautics, focusing on spacecraft and space conditions.

This type of engineering is for you if:

They are fascinated by the history and methodology of aircraft, from the first designs to the progress of modern aircraft.

He is very interested in the mechanics of air traffic.

Computer simulations fascinate you and you see how the aircraft machinery works under extreme conditions.

Specializations in aeronautical engineering.

If you study aeronautical engineering, you can specialize in aerodynamics, aeroelasticity, connection analysis, avionics, propulsion technology as well as structures and materials. Find out more here.

Chemical Engineering

This type of engineering refers to the use of chemical and biological processes to produce useful materials or substances. It is a multidisciplinary subject that combines mathematics and economics as well as natural and experimental sciences (such as chemistry and physics) and life sciences (such as biology, microbiology and biochemistry).

This type of engineering is for you if:

You have an analytical mentality.

You are also considering studying chemistry or other natural sciences.

You are interested in the chemical processes involved in the production of everyday objects.

Chemical specializations

If you want to study chemical engineering, you can specialize in chemical reaction engineering, plant design, process engineering, process design or transport phenomena. You can read more about this here.

Civil

Civil engineering is the professional practice of planning and developing infrastructure projects. This can be done on a large scale, for example when expanding transport systems at national level or water supply networks, or on a smaller scale, for example when expanding roads or individual buildings.

This type of engineering is for you if:

You are interested in designing and building things.

They are interested in mechanics, hydraulics, geotechnics (using the knowledge of the earth's crust to solve construction problems), materials science and statistical analysis.

You want to develop your design skills, especially in computer-aided design.

Specializations in civil engineering

General specializations in civil engineering include structural engineering, architectural engineering, traffic engineering, geotechnical engineering, environmental engineering and hydraulic engineering. You can read more about it here.

Computer engineering

Computer technology is concerned with the design and prototyping of computer hardware and software. This subject combines electrical engineering with computer science, and you may prefer to study computer science with one of these similar subjects.

This type of engineering is for you if:

You are interested in a career as a computer engineer, for example as a software developer or computer engineer.

You are interested in mathematics, natural sciences and computers and would like to learn more about the physical functioning of computers.

You want to manufacture new products and systems based on the technological progress of IT.

Specializations in computer technology

IT specializations can overlap with the subjects offered in IT qualifications such as computer graphics and network security. The generally unique areas in computer technology include microprocessor / microcontroller systems, computer architecture, and hardware descriptive language (VHDL) design.

Electrical engineering / electronics

Electrical engineering and electronics both focus on electrical applications. The two areas differ in that electrical engineers focus primarily on large-scale power generation and supply, while electrical engineers focus on much smaller electronic circuits, such as those used in computers.

This type of engineering is for you if:

Are you interested in the functioning of electrical devices and systems?

You want to help advance the next level of technological development.

Of course, you want to understand how an electrical system is installed and have suggestions for improvement.

Specializations in electrical engineering

You could specialize in the following areas of electrical engineering and electronics: power generation and supply, communication and media, computer systems and robot systems.