Who do you call when your computer shuts down unexpectedly or cannot log in after restart?
A specialist in computer support.
These IT experts, also known as technical support technicians, can help keep a computer system running smoothly and help users who have problems with their computers. They are also considered critical for a company to ensure the efficient operation of the computer network.
Computer support can be considered if you want to work in the technology field. According to the Bureau of Labor Statistics United States (BLS), the number of jobs in computer and information technology is expected to increase by 12% from 2018 to 2028. .1
What does a computer support specialist do?
While tasks may vary, some job descriptions for computer support specialists include working in one of two areas: a help desk that helps employees with IT problems, or the network support team that has problems with a system. Prevents or solves the company.
User support specialists at the IT help desk can respond to requests (either by phone or virtual) from employees who need help with problems ranging from harmless (changing a password) to completely terrifying (a file with lost data as a great presentation) . Approaches).
Network support specialists deal with more complicated problems with a computer network, e.g. B. Troubleshooting. You will also learn more about best practices for testing the health of your computer system.
In addition to troubleshooting, a computer support specialist can also work with departments to train employees in new applications or software systems.
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