Administrative support workers assist managers in the daily management of activities by assisting in administrative and administrative processes. This work includes activities such as organizing meetings and organizing trips, answering questions and implementing office procedures and systems. This role is office-based and can be full-time or part-time, although most administrative support employees work full-time. Overtime can be requested in the periods of greatest turnout. Administrative support employees are strong communicators with excellent managerial and organizational skills and the ability to make decisions with minimal oversight.
Tasks and responsibilities of administrative support
The type of organization an administrative support works for will determine the exact roles and responsibilities it assumes. Based on the work lists we have analyzed, administrative support activities generally include:
Answer phone calls and emails
Administrative support workers are often the contact point for external customers, customers or companies, so they manage phone calls and any correspondence that enters the company, from emails and letters to faxes and notes.
Produce reports
In addition to normal administrative tasks, administrative support workers monitor and record the workflow of the offices and prepare reports for administration.
Organize your appointments
A key part of this function is the organization of meetings and conferences, the organization of travel and the management and coordination of programs with senior staff to ensure that there are no conflicts with appointments.
Manage expense reports
Administrative support employees track business expenses and regularly submit or reconcile expense reports. These are used at the end of the financial year to produce tax assessments.
Order office supplies
Administrative support workers monitor office supplies, such as stationary and IT equipment, and place orders when quantities drop or if new equipment or software is needed.
