NOC Engineer Duties and Responsibilities

Network Operations Center (NOC) engineers oversee major computer networks and server issues from a central location. They analyze problems, take care of troubleshooting and respond to system events, communicate with on-site technicians, and monitor problems until they are resolved.

NOC engineers in the job market are strong as the communications and IT industry is growing and increasingly difficult. The Bureau of Labor Statistics predicts 12% job growth by 2024 for all IT support experts, including NOC engineers.

Duties and responsibilities of the NOC Engineer 

To achieve their primary goal of monitoring and troubleshooting networks and communication networks and systems, NOC engineers perform a wide variety of tasks. We analyzed several job listings to identify the engineering duties and obligations of the NOC.

Monitoring systems

NOC engineers monitor the performance and capabilities of computer systems using a variety of tools. They look for devices, software, and environmental alerts or faults. Once a problem is identified, NOC engineers work to determine the cause of the problem.

Problems Problems

When an issue affects IT departments, NOC Engineer works to sort out or resolve the issue, if possible. NOCs usually have advanced operating procedures which the NOC engineer will monitor closely. This may include coordinating with third party vendors, customer contacts, or other IT teams.

Keep track of all issues

When responding to an accident, the NOC engineer must carefully monitor and document all questions and decisions in detail. This increases the knowledge base of the NOC and constitutes the health record of the system. Usually the NOC has a ticket system in which the NOC engineer is responsible for renewal.

Report events

When problems are too large or difficult to resolve quickly, NOC engineers should refer to management, other IT sources, or third-party vendors to help resolve it. NOC Engineers maintains regular communication within and outside the team, to protect looga all knowledgeable stakeholders and known milestones.

Read More: tier 2 service desk salary