Duties and responsibilities of the IT assistant

The primary role of IT assistants is to install, configure and maintain a company's computer network systems. They are responsible for ensuring that your company's computer network is functioning properly and is up to date.

IT assistants work for a wide variety of businesses, including technology companies, educational institutions, healthcare facilities, corporations, and more. Basically, if a company has a computer network, it needs an IT assistant. IT assistants work exclusively in an office environment.

Duties and responsibilities of the IT assistant

To ensure that your company's IT network runs smoothly and efficiently, IT assistants perform a variety of tasks. We analyze various online job postings to identify these core tasks and responsibilities.

Installation and configuration

In the event that your company purchases a new computer network, the IT assistant will need to install and configure that new network so that employees can start using it as quickly as possible. In addition, new computer networks will need to be configured to meet the specific needs of the business.

Peripheral configuration

Many devices must be configured to complete the computer network. These can include things like printers, keyboards, routers, modems, and smart devices. It is the responsibility of the IT assistant to configure these devices and ensure they are functional and secure.

Maintenance and repair

Even if a computer network and all its peripherals are set up without problems, problems will continue to arise on a daily basis. IT assistants need to check your company's network for errors, fix malfunctioning peripherals, and help their colleagues troubleshoot.

Helping customers

If your company's IT network is used by customers outside the company, IT assistants may be asked to spend some of their time at the help desk answering calls and emails on technology issues.

Keep records

As part of their ongoing work, IT assistants generally need to keep detailed records of their network configurations, device specifications, problems and solutions, and more. These records help your business solve problems faster in the future.

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