Duties and responsibilities of the NOC technician

When a company has problems with computer networks, who calls? They will most likely go to a Network Operations Center (NOC), where a NOC technician can help them diagnose and fix their problems. NOC technicians monitor networks and maintain and repair routers, firewalls and switches. These professionals practice computer skills, problem solving and problem solving on a daily basis. NOC technicians are typically full-time employees who work for computer manufacturers, telecommunications companies, or corporate IT departments. They typically enjoy health benefits, vacation days, paid holidays, and in some cases even bonuses. High levels of job satisfaction are reported for this occupation.

Duties and responsibilities of the NOC technician

NOC technicians work in a variety of organizations. Specific tasks and responsibilities may vary, but there are several basic tasks associated with the job, including:

Monitor and troubleshoot networks

NOC engineers are responsible for monitoring network hardware to ensure proper operation of routers, switches, firewalls, and remote technologies. They answer incoming calls, help customers troubleshoot network problems, diagnose network and server problems, and provide solutions. They also answer customer questions about network features and services.

Provide preventive maintenance of network equipment

NOC technicians oversee preventative maintenance of all network equipment for various industries. They repair and replace switches and routers, configure new servers, test and perform hardware and software upgrades to make sure networks are running smoothly due to outages or outages.

Schedule field technicians

Sometimes network problems need to be addressed on the site; In these cases, NOC technicians pass details on network problems to field technicians and schedule them to travel to customer sites to work on network equipment. They maintain programs for field technicians, assist technicians by telephone, and keep records of repairs made for each customer.

Document calls and service results

NOC technicians document all incoming calls and log technical issues faced on each call. They log resolutions, communicate with vendors about ongoing issues and use a ticketing system to update information on the progress of each call.

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