Are you asking your friends and family for help with their computers? Are you interested in working in a technical area and helping others? If so, you may be interested in a career as a computer assistant. Read on to find out more about what these professionals do.
Career overview
Open positions for IT assistant positions can also be defined as technical service or customer support positions. Professionals in this area are often used by software or hardware companies to assist customers with technical problems. IT assistants can also work for a variety of large companies or organizations that manage technical services and support employees and customers with IT problems internally.
tasks and responsibilities
As a computer support specialist, a common job title for an IT assistant, you identify and solve a variety of technical problems. Many computer assistants offer telephone support, but some may offer online support. In addition, some IT support specialists offer on-site support to customers and customers with particularly demanding IT problems.
First, you will try to understand the type of problem or error a user is encountering. If necessary, ask questions to isolate the problem. You then work with the user using a variety of diagnostic software tools and other troubleshooting techniques to solve the problem. If the problem is extremely demanding, hardware or software providers may need to be found or contacted to resolve the problem.
If you don't directly support users, develop training guides and user guides. You can also take the time to teach customers and colleagues about their computer hardware and software and how to use them effectively. In many cases, you are also responsible for installing and updating your employer's hardware and software systems.
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