What does technical support do?
High-level support is the service of a company responsible for providing assistance and advice on matters relating to the company's products and services. They are most often found in the IT and IT sectors. They provide assistance by phone, email or through an internal ticket system. Learn more about the role, activities and how to become a help desk technician!
Helpdesk support skills
Since the role of the help desk agent is direct contact with customers, it is essential to be able to connect with people, understand their problems, questions or concerns and be able to provide clear solutions.
It takes a certain combination of skills, character and soft technical values to create an excellent career in help desk and / or support.
The important skills of technical support specialists include:
- Excellent communication skills
- Troubleshooting and troubleshooting
- Ability to clearly explain technical information.
- Ability to effectively prioritize and execute multiple tasks
- Knowledge of call location applications.
- Collaborative team spirit
- Analytical and process-oriented approach
- Ability to learn new software and hardware.
- Attention to detail and organizational skills.
- Ability to perform diagnostic tests.
- Ability to create case notes and error records.
- Good improvements in the identification process.
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