Help Desk Technician Job Outlook
The use of help desk technicians
and IT support specialists is expected to increase by 10% from 2018 to 2028,
faster than the 5% average for all professions in the United States. The demand
for helpdesk technicians will increase as organizations continue to install and
update the latest IT systems to reduce costs and gain a competitive advantage.
To improve your job prospects in
this field, focus your help desk skills in the IT systems design sector, as the
job market for help desk professionals in this sector is expected to grow twice
as fast (24%) compared to the same 10- period of the year. Medical care is
another area with an accelerated need for IT support specialists.
What are the daily activities and responsibilities of technical support?
- Accept initial requests by phone or email from customers
- Call / email activity log
- Manage the help desk software or ticket system
- Solve and manage simple software, hardware or network problems.
- Provide assistance with the company's products or services.
- Stay updated with updates, changes within the company
- Search questions about available resources (frequently asked questions manual)
- Delegate difficult problems to second level support
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