A field service technician is responsible for analyzing, troubleshooting and evaluating technological problems in the field. This role typically supports external clients or end users in the following ways:
Make data easily accessible to those who need it
Pay attention to customer descriptions of computer problems.
Ask questions to properly diagnose the problem
Guide customers through recommended troubleshooting steps
Configure or repair computer equipment and related devices
Train users to work with new computer hardware or software
Document changes, revisions and problems.
Provide information to other team members and managers.
The primary role of a field service technician is to help end users get the most out of their equipment. People who have technical knowledge and can help customers install, repair, and maintain hardware and software while building relationships with customers will be successful in this role.
It is important to note that a field service technician is not a typical office job. As the title suggests, this type of IT professional works in the field, that is, at customer sites or at a customer's home, for example as a technician for a cable company.
Your day will likely consist of a schedule of places to visit at certain times, and you may be instructed to do your own. However, some documents are always involved.
In addition to troubleshooting and troubleshooting, field service technicians are also responsible for creating reports describing their field calls.
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How to become a field service technician
Most employers who hire a field service technician look for someone with a high school diploma or GED equivalent. Of course, since mechanical aptitude is required, third-party validation of your technical skills can help you set foot in the door.
In fact, of all the IT job opportunities available, CompTIA A + appears most in advertisements for field service technicians, field technicians, or field engineers. Obtaining CompTIA A + certification demonstrates your basic knowledge of hardware, software, infrastructure and networking. Learn more about getting an IT certification.
But technical skills aren't the only requirement for this role. Soft skills also play an important role.
Here are some of the most important soft skills a field service technician should have:
Great attention to detail
Self motivation
Ability to explain complex technical terms in a simple way.
While a field service technician is generally an entry-level position, those who excel in the position can go on to become office managers or field service technicians.
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