What supports a helpdesk?
The high-level service or support service is a service department responsible for providing assistance and advice on matters relating to the company's products and services. They are often found in the IT and IT sectors. They provide support by phone, email or through an internal ticketing system. Find out more about the role, activities and how to become a helpful desktop technician!
Helpdesk Skills and responsibilities
The typical daily activities and daily skills required by IT technicians are the helpdesk. Helpdesk technicians:
• identify computer errors and provide technical support.
• Solving software, hardware and network problems.
• training of end users on how to configure and use new technologies.
• Reform and reform of organizational files and data systems.
• Install, configure and update computer software and operating systems.
• Clean and repair computer hardware, such as keyboards and printers.
• IT helpdesk technicians provide technical support over the phone or online.
Desktop support technicians often use desktop support software to check end-user computers to troubleshoot, diagnose, and resolve problems.
Technical salary service
Average salary against help desk technician (USA): $ 46,000
Also read : service desk support
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